WELCOME

Hello, and welcome to our web page for more information on our telehealth counseling services. We value your time and interest.

As therapists and founders of the program, it's our honor to welcome you to The Hills of OC Recovery. Here, we strive to ensure that all our clients receive our full attention. If you ever have questions, we encourage you to reach out to the team for additional information and to gain more insight into the process. We look forward to speaking with you more, and once again, welcome.

Sincerely,

Angela McMahon, AMFT, EdD and Kim Taylor, LMFT

Co-Founders

WE ARE THE HILLS OF OC

Your Recovery Begins Here

The Hills of OC is a world unto itself. Here, our talented therapy professionals minimize the stressors of daily life and provide personalized mental health care that is proven to work. We look forward to helping you on your journey of change.

Group counseling supports clients through:

Providing new information, teaching new skills, and guiding clients to practice healthy new behaviors in everyday life.
Providing opportunities for clients to participate in socialization with peers in recovery.
Establishing an environment where clients can help one another, commiserate, and learn more about the recovery process.
Introducing structure, discipline, and regularity to the lives of individuals who struggle with establishing order.
Introducing norms and reinforce healthy ways of interacting within a safe and supportive environment.

THERAPIES AND TREATMENTS

We offer an array of Mental Health and/or Substance Use Disorder services. As you consider which is best for you, keep in mind that the treatment we provide is based on competence, evidenced-based, and tailored to meet your needs. All our services are provided by therapists through the Board of Behavioral Sciences as credentialed professionals.

Outpatient Therapy (OP)

OP Services provided include:

Availability: Monday - Friday, weekly.
The client will be clinically assessed, and a treatment plan will be created to determine the needs and approximate length of OP treatment.
Individual sessions are arranged for 1 hour per week, 1 time weekly.
The on-call point of contact will be available by phone for emergency calls after hours and on weekends.

Intensive Outpatient Programs (IOP)

IOP Services provided include:

Availability: Monday - Friday, weekly.
On average, the client will attend 30 sessions lasting about 6-10 weeks, however, each client will have an individualized plan.
Group attendance will be between 3-5 days per week with each group being at least 3 hours long.
The on-call point of contact will be available by phone for emergency calls after hours and on weekends.
Each session will include group process (1.5 hours) and education (1.5 hours) on addiction and/or mental health recovery.
May include 1 hour of individual therapy sessions per week, and family/couples therapy available, if clinically indicated.
Assessments and Individualized Treatment Plans created.

Partial Hospitalization (PHP)

PHP Services provided include:

Availability: Monday - Friday, weekly.

On average, the client will attend 14 -30 sessions lasting about 2-4 weeks, however, each client will have an individualized plan.
Group attendance will be 5 days per week with each group being at least 6 hours long.
A break for lunch shall be arranged.
Medications are managed through telehealth with oversite of the Medical Doctor and delegated staff.
The on-call point of contact will be available by phone for emergency calls after hours and on weekends.
Each session will include group process and education on addiction and/or mental health recovery.
At least 1 hour of individual therapy sessions per week, at least 1 session with the Medical Doctor per week, and family/couples therapy available.
Assessments and Individualized Treatment Plans created.

Educational Topics for Group Lessons •Development of recovery and life skills •Relapse prevention plan and goal setting •Development of interpersonal skills •Integration of supportive recovery community •Addiction: Causes, physiology, psychology •Assertive training and communication •Anger Management •Stress Management •Disease Model: Cravings, behaviors •Stages of change, progression •Relationships •Cross addiction •Coping skills •CBT: Irrational beliefs, cognitive distortions, underlying assumptions, and maladaptive behaviors and coping skills •High risk situations

Demographics: The Hills of OC works with individuals over the age of 18 years old addressing issues related to substance use disorder and co-occurring disorders. Clients not meeting demographic criteria (i.e., under 18, severe psychiatric conditions, or those with severe medical issues) will be referred to other appropriate facilities for care. Pregnant women are accepted. Scope of Practice: The Hills of OC treats individuals that suffer from: substance use disorder and dependence; co-occurring disorders that contribute to poor impulse control; and mood management (i.e., depression, anxiety, and bipolar disorder). In addition, The Hills of OC treats individuals that suffer from impulse control disorders related to addiction (e.g., gambling, video games, internet, etc.).

Terms and Conditions The following are the Terms and Conditions (the "Agreement") which govern your access and use of our online platform through which therapy may be provided (collectively the "Platform"). This website is owned and operated by The Hills of OC Recovery located through the telehealth platform. The Platform may be provided or be accessible via multiple websites or applications whether owned and/or operated by us or by third parties, including, without limitation, the program website, and its related apps. By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the platform. If you do not agree to be bound to any term of this Agreement, you must not access the platform. When the terms "we", "us", "our", “the program” or similar are used in this Agreement, they refer to any company that owns and operates the platform (the "Company"). Therapist Services The platform may be used to connect you with a therapist who will provide services to you through the platform (“therapist services”). The services are for clients ages 18 and over. Requirements for Therapists We require every therapist providing services on the platform to be a trained and experienced therapist with the Board of Behavioral Sciences in California. ALERT: IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. THE PLATFORM IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPISTS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES. THE PLATFORM IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED THERAPY OR EMOTIONAL SERVICE DOG CERTIFICATION. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM. DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM. 1.Privacy and Security Protecting and safeguarding any information you provide through the platform is extremely important to us. Information about our security and privacy practices can be found on our Privacy Policy available on the website (The 'Privacy Policy'). BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE PLATFORM, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY. 2.Third Party Content The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third-Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third-Party Content. 3.Disclaimer of Warranty and Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE THERAPIST SERVICES OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY THERAPIST AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM. YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED. YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES. YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE PLATFORM IN THE 12 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM. If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law. This section (limitation of liability) shall survive the termination or expiration of this Agreement. 4.Arbitration SECTION 6 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE "ARBITRATION AGREEMENT." 1.By accepting the terms of this Arbitration Agreement, you and the Company (collectively, "Parties") agree that any dispute, claim, or controversy (except those specifically exempted below) arising out of or relating to (i) this Agreement and prior versions of this Agreement, or concerning the existence, applicability, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; and (ii) the use of the Platform or Therapist Services (collectively, "Disputes") will be resolved on an individual basis by final and binding arbitration, regardless of its date of accrual. Except as it otherwise provides, this Arbitration Agreement is intended to apply to the resolution of Disputes that otherwise would be resolved in a court of law or before a forum other than arbitration. All claims in arbitration are subject to the same statutes of limitation that would apply in court. By accepting the terms of this Arbitration Agreement, you and the Company mutually agree to waive their respective rights to trial by jury. The Parties acknowledge that the Agreement involves interstate commerce and agree that all issues relating to arbitration or enforceability of this Arbitration Agreement will be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules ("AAA Consumer Rules"), which are available via the internet at www.adr.org or by using a service such as Google to search for "AAA Consumer Arbitration Rules"; provided however, that if there is a conflict between the AAA Consumer Rules and this Arbitration Agreement, this Arbitration Agreement shall govern. The following terms and procedures shall apply: 1.The arbitration shall be heard by one arbitrator selected in accordance with the AAA Consumer Rules. The arbitrator shall be a member of the bar of the state in which the arbitration will be conducted or a retired judge from any jurisdiction and, in either case, shall have experience in the law underlying the dispute. 2.Other than issues related to the Class Action Waiver (as defined below), the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, any part of it, or of the Agreement including, but not limited to, any claim that all or any part of this Arbitration Agreement or Agreement is void or voidable. 3.If the parties cannot otherwise agree on a location for the arbitration, the arbitration shall take place in Wilmington, Delaware. 4.Each party will pay the fees for its own attorneys, subject to any remedies to which that party may later be entitled under applicable law. In all cases where required by law, the Company will pay the arbitrator's and arbitration fees. If under applicable law the Company is not required to pay all of the arbitrator's and/or arbitration fees, such fee(s) will be apportioned between the Parties in accordance with said applicable law. Any disputes regarding whether the Company is required to pay the arbitrator’s and arbitration fees and/or how those fees are to be apportioned between the Parties will be resolved by the arbitrator. 5.The arbitrator shall issue orders (including subpoenas to third parties for pre-hearing discovery) allowing the parties to conduct discovery sufficient to allow each party to prepare its claims and/or defenses, taking into consideration that arbitration is designed to be a speedy and efficient method for resolving disputes. 6.Except as provided in the Class Action Waiver (as defined below), the arbitrator may award all remedies to which a party is entitled under applicable law and which would otherwise be available in a court of law but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The arbitrator shall apply the state or federal substantive law, or both, as applicable. 7.Either party shall be permitted to file a motion to dismiss and/or motion for summary judgment and the arbitrator will apply the standards of the Federal Rules of Civil Procedure governing such motions. 8.The arbitrator's decision or award shall be in writing with findings of fact and conclusions of law. Judgment may be entered on the arbitrator's decision or award in any court of competent jurisdiction. 9.A party may apply to a court of competent jurisdiction for temporary or preliminary injunctive relief in connection with an arbitrable controversy in accordance with applicable law, and any such application shall not be deemed incompatible with or waiver of this Arbitration Agreement. The court to which the application is made is authorized to consider the merits of the arbitrable controversy to the extent it deems necessary in making its ruling, but only to the extent permitted by applicable law. All determinations of final relief, however, will be decided in arbitration. If for any reason the AAA will not administer the arbitration, either party may apply to a court of competent jurisdiction with authority over the location where the arbitration will be conducted for appointment of a neutral arbitrator. Nothing in this Arbitration Agreement prevents the investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Agreement. This Arbitration Agreement also does not prevent federal administrative agencies from adjudicating claims and awarding remedies based on those claims, even if the claims would otherwise be covered by this Arbitration Agreement. Nothing in this Arbitration Agreement prevents or excuses a party from satisfying any conditions precedent and/or exhausting administrative remedies under applicable law before bringing a claim in arbitration. 2.Class, Collective, and Other Representative Action Waivers ("Class Action Waiver"). You and the Company mutually agree that by entering into this Arbitration Agreement, both waive their right to have any dispute, claim, or controversy brought, heard or arbitrated as a class, collective, and/or other representative action to the maximum extent permitted by law, and an arbitrator will not have any authority to hear or arbitrate any such class, collective, or other representative action. You also waive your right to receive notice of any class, collective, or other representative action that may be filed. Notwithstanding any other clause contained in this Arbitration Agreement or the AAA Consumer Rules, as defined above and incorporated herein by reference, any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. In any case in which (i) the dispute is filed as a class, collective, or other representative action; and (ii) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class, collective, or other representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration. 3.Mass Arbitration. To the extent permitted by applicable law, to increase efficiency of resolution, in the event 25 or more arbitration demands of a similar nature are filed against the Company, presented by or with the assistance or involvement of the same law firm or organization, the Parties agree that this will constitute a "Mass Arbitration" and the following terms and procedures shall apply: 1.The Parties shall cooperate to group the arbitration demands into randomized batches of no more than 100 demands per batch. To the extent there are fewer than 100 arbitration demands left over after the batching previously described, a final batch shall consist of the remaining demands. 2.Claimants’ counsel shall organize and present the batched demands to the arbitration provider in a format as directed by the arbitration provider. 3.The arbitration provider shall treat each batch of demands as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents, and administrative and filing fees per batch. 4.A separate arbitrator will be appointed to, and administrative and filing fees assessed for, each batch of demands. The Parties agree that arbitration demands are of a "similar nature" if they arise out of or relate to a similar factual scenario and raise the same or similar legal issues and seek the same or similar relief. You agree to cooperate in good faith with the Company and the arbitration provider to implement such a batch approach to resolution and fees. Disagreements over the applicability of this batch arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. Notwithstanding any provision in the Agreement to the contrary, batch arbitrations shall take place in Wilmington, Delaware. 4.Exceptions to Arbitration. Notwithstanding the foregoing, this Arbitration Agreement shall not require arbitration of the following claims: (i) individual claims brought in small claims court so long as the matter remains in such court and advances only on an individual basis; (ii) individual claims of sexual assault or sexual harassment occurring in connection with your use of the Platform; and/or (iii) injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Also, this Arbitration Agreement does not apply to disputes that may not be subject to arbitration as expressly provided by a controlling federal or state statute. Disputes between the parties that may not be subject to a pre-dispute arbitration agreement as provided by the Dodd-Frank Wall Street Reform and Consumer Protection Act (Public Law 111-203), Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (H.R. 4445), or as provided by an Act of Congress are excluded from the coverage of this Arbitration Agreement. 5.Optional Pre-Arbitration Dispute Resolution and Notification. Before initiating arbitration, you and the Company may first attempt to resolve any Disputes informally for 30 days, unless this time period is mutually extended by the Parties. The informal negotiations begin upon receipt of written notice from one party to the other ("Notice of Dispute"). The Notice of Dispute must: (i) include the full name and contact information of the complaining party; (ii) describe the nature and basis of the dispute, claim, or controversy; and (iii) set forth the specific relief sought. The Company will send its Notice of Dispute to your billing or email address. You will send your Notice of Dispute to: BetterHelp, 990 Villa Street, Mountain View, CA 94041. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the Parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible as a result of its use in the negotiation. 6.Application to Third Parties. This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and assigns, where their underlying claim(s) arise out of or relate to your use of the Platform or Therapist Services. To the extent that any third-party beneficiary to this Agreement brings claims against the Parties, those claims shall also be subject to this Arbitration Agreement. 7.Right to Opt Out of Arbitration. You may opt out from this Arbitration Agreement within 30 days after you first access or use the Platform by sending written notice of your decision to opt-out to info@thehillsofocrecovery.com , using the subject line "Arbitration Opt-Out." Please state that you are opting out of this Arbitration Agreement and Class Action Waiver and provide your name and address. If you opt out of this Arbitration Agreement and Class Action Waiver within the 30-day period, neither you nor The Hills of OC Recovery will be required to arbitrate disputes and may instead litigate those disputes without regard to this Arbitration Agreement and Class Action Waiver. 8.Survival. This Arbitration Agreement survives after the termination or expiration of the Parties' relationship. 5.Your Account, Representations, Conduct and Commitments You hereby confirm that you are legally able to consent to receive Therapist Services, or have the consent of a parent or guardian, and are legally able to enter a contract. You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current, and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current, and complete. You agree, confirm, and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password. You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security. You agree, confirm, and acknowledge that we will not be liable for any loss or damage that has been incurred because of someone else using your account, either with or without your consent and/or knowledge. You agree, confirm, and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred because of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss. You agree and commit not to use the account or Account Access of any other person for any reason. You agree and confirm that your use of the Platform, including the Therapist Services, is for your own personal use only and that you are not using the Platform or the Therapist Services for or behalf of any other person or organization. You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks, or infrastructure, or any of the Platform's systems, services, servers, networks, or infrastructure, including without limitation obtaining unauthorized access to the aforementioned. You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law. You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation, or ethical code in relation to your use of the Platform and your relationship with the Therapists and the program. If you receive any file from the program or from a therapist, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file. You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services (including Therapist Services) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement. You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current, and correct and will continue to be accurate, current, and correct. You agree to pay all fees and charges associated with your account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information. 6.Modifications, Termination, Interruption and Disruptions to the Platform You understand, agree, and acknowledge that we may modify, suspend, disrupt, or discontinue the Platform, any part of the Platform or the use of the Platform, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the actions or for any losses or damages that are caused by any of the actions. The Platform depends on various factors such as software, hardware, and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform's reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free always. 7.Export Controls and Sanctions The Hills of OC Recovery products may be subject to US export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations ("EAR") maintained by the US Department of Commerce, trade and economic sanctions maintained by the US Treasury Department's Office of Foreign Assets Control ("OFAC"), and the International Traffic in Arms Regulations ("ITAR") maintained by the US Department of State. You warrant that you are (1) not located in any country to which the United States has embargoed goods or has otherwise applied any economic sanctions; and (2) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in other jurisdictions or otherwise listed on any US government list of prohibited or restricted parties. You agree to comply with all applicable export and reexport control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC. Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from The Hills of OC Recovery under these Terms to any destination, entity, or person or for any end-use prohibited by the EAR, trade and economic sanctions maintained by OFAC, or any applicable laws or regulations of the United States or any other jurisdiction without obtaining any required prior authorization from the competent government authorities as required by those laws and regulations. 8.Notices We may provide notices or other communications to you regarding this Agreement or any aspect of the Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to info@thehillsofocrecovery.com. Notice to California Residents: The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, clinical social workers, or professional clinical therapists). You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830. 9.Important Notes about our Agreement This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of the State of Delaware excluding any rules governing choice of laws. THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND THE PROGRAM. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT. You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or the program’s relationship with you, regardless of theory, shall be the US District Court for California, or the state courts located outside. You irrevocably consent to the personal jurisdiction of the courts and hereby waive any objection to the exercise of jurisdiction by the courts. Nothing in this Agreement affects your statutory rights as a consumer to rely on the mandatory consumer protection provisions contained in the law of the country in which you live. We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services. We may freely transfer or assign this Agreement or any of its obligations hereunder. The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect. To clear any doubt, all clauses regarding arbitration, limitations of liabilities, and indemnification shall survive the termination or expiration of this Agreement. Last Updated: August 18, 2023

The Privacy Policy Explained: This Policy is intended to help you understand what data The Hills of OC Recovery, including its websites and apps (“we“) collect, how we use it, and your rights related to it. For purposes of this Policy and unless otherwise specified, “data” includes information that is linked to one person or household including things like name, email address, phone numbers, device ID, Third Party identifiers, contact information, and communications with Therapists using our digital communication platform (the “Platform”) to provide services (“Therapists”). Some jurisdictions might consider this to be “personal data,” “personally identifiable information,” or “sensitive personal data” in certain circumstances. When you use and access our app or website, you accept and agree to both the Terms and Conditions and this Privacy Policy, including that we’ll share certain data with Service Providers. The purpose of this Policy is to explain the technical aspects of data Processing in a simple and clear way. Please feel free to email Info@thehillsofocrecovery.com if you have any questions about this Policy, or any suggestions for us to improve it. 2. Who does this apply to? This Policy applies to any visitors to the public portions of our websites (including The Hills of OC Recovery.com, The Hills of OC Recoveryorg.com, mytherapist.com, teencounseling.com, faithfulcounseling.com, pridecounseling.com, and regain.us) and apps, users who create accounts or use of the paid portions of our Platform (“Clients”), and independent contractor Therapists who are using the Platform to deliver therapy. This Policy does not apply to the collection and use of information for employees or independent contractors (not including Therapists) of The Hills of OC Recovery or Teladoc -- The Hills of OC Recovery’s parent company. If you’re a current or former The Hills of OC Recovery job applicant, employee, owner, director, officer, or independent contractor other than a therapist, please contact us at Info@thehillsofocrecovery.com for the appropriate notice governing those portions of the Platform. 3. When you use the term “Service Provider” in this Policy, what do you mean? We define a Service Provider as a person or company that we have a legal agreement with to process data collected by us or on our behalf. Data that is Processed on our behalf is required to be done only at our direction - no other person or company can authorize it. Our Service Providers are not permitted to disclose data that is individually identifiable to any other person or company, other than to us or the Service Providers’ own subcontractors if they’re bound to data Processing terms that are no less restrictive than the Service Provider’s terms. The data obtained by Service Providers from their relationship with us must only be used for performing the services specified in our agreement with them, or as reasonably necessary to perform one or more of the following: •Comply with applicable law, regulation, or legal process; •Detect, prevent or mitigate fraud or security vulnerabilities; •Debug to identify and repair errors impairing existing intended functionalities; and/or •Conduct internal research for technological development and demonstration of our products or services if such use is reasonably necessary and proportionate to achieve the purpose for which the data was shared. 4. What is a “Third-Party”? •For the purposes of this Policy, a Third Party means an entity that is not The Hills of OC Recovery, not a service provider, not a therapist or any other parties that are specifically called out in this Policy. 5. Do you collect, store, or process my data? In this Policy, we refer generally to activities done with data as "Processing" or "Process." Examples of Processing include collecting, storing, and using data. The categories of data which we Process are listed below. We Process this data to do things like operate the Platform and make sure you can use our services effectively. We may also Process data to send you periodic emails or text messages. In some cases, these communications are to help provide services. Other times, they are to provide marketing communications. You can opt out of receiving texts or marketing communications at any time. Additionally, provided you opt in, we may Process and share some data with Third Parties for advertising purposes. You can find more details in the relevant sections of this Policy. 6. What specific data are you Processing? What data we Process depends on how you’re using our website, app, or the Platform. We explain in the section below the specific data we collect and Process and, in the section following this, the business purpose for collecting and processing this data. Note that this section only covers the data we Process. Information about the data we share is covered in the section. As highlighted in the table below, we collect and Process “Therapy Data”, which includes health and treatment information that is required to facilitate therapy. Name of category of dataInformation that is collected “Visitor data”When you visit the website, app, or Platform, we Process information like the pages visited or which features you interacted with, the amount of time on the website or app, site/app/Platform errors, information about the type of device and browser you’re using, and IP address. We may Process your Third-Party identifier or advertising ID (if available based on the settings of your device) and will share the information with Third Parties, if you opt in. “Onboarding data”To create an account with the Platform, the user first fills out a questionnaire. We Process the information used to complete this questionnaire. “Account Data”Once a user creates an account with the Platform, we Process data such as the account name the user selects, and other demographic and contact information, such as email, age, phone number, emergency contact details, and whether a user verifies their email address. “User ID”We may assign each user (including therapists) who create an account a sequentially generated user ID. User IDs are unique to each account and are required to enable the Platform to function. “Transaction Data”We Process data about payment transactions on the Platform such as whether a user completed payment for our services, signed up for services using a trial offer, canceled or ended a trial, received a discount or financial aid, or received any extensions or refunds. We also process whether a visitor has registered to create an account. “Client Engagement Data”We Process data for logging into the Platform and activity conducted during that log in such as when a user logs in, the login timing, number and length of messages received or sent through the Platform, received, or sent message timing, number and duration of live session scheduled or conducted, the number and timing of use of other features such as worksheets, journals, and goals. This category does not include Therapy Data like the content of any messages sent or received by users, the content of any live sessions, or the content of journal entries, worksheets, or goals. “Therapy Data”We Process written communications and related information users share with their therapist to facilitate the therapy. This includes messages with Therapists, worksheets, and journal entries. Users may also choose to send audio messages which are automatically transcribed. We do not record the video or audio sessions with therapists. “Therapy Quality Data”We Process client feedback about their therapist including, ratings and reviews of their therapist, actions regarding switching therapists or quitting therapy, and the reason selected by the client. We Process therapist session availability, session cancellations and no-shows. “Therapist Data”In order to follow up with therapists on the status of their applications, to identify, match, credential, re-credential, run checks, issue 1099s and pay therapists, we process therapist information such as the therapist’s name, bank account information, gender, date of birth, governmental identification numbers (SSN/FEIN), e-mail address, phone number, address, NPI number (if applicable), license information, and areas of interest/expertise, education, and job history. Therapists may also separately and outside of this Policy, consent to using facial scans to assist logging them in and verifying their identity. “Therapist Engagement Data”For therapists, we process such data as number/times of therapist logins to the Platform, the number of live sessions conducted by a therapist, number of messages and words exchanged by a therapist, number of worksheets shared by a therapist, and number of journal entries shared with a therapist. We Process “Electronic Health Record” which is a record with the minimum information your therapist would need to identify you and document the services you received. This record includes your therapist’s internal notes, dates you received services, and the following specific subsets of onboarding, account, and therapy data: "Onboarding data": Onboarding Questionnaire Answers •"Account data": Account name the user selects, phone number (if one is provided), email address, emergency contact details •"Therapy data": Dates of service, messages with therapist, worksheets, journal entries that are shared with therapist, therapist's internal notes In addition to processing, we also share some data with Service Providers for us to operate the Platform and to perform necessary website and application functions. Additionally, when you opt into sharing, we share certain data with Third Parties. For more information, please see the section: 7. Why do you collect and process my data? There are a few reasons that we Process your data. We’ve tried to provide some examples that would be of most interest to you but please contact us at Info@thehillsofocrecovery.com if you have additional interests. We Process Visitor Data, Onboarding Data, Account Registration Data, User ID, Transaction Data, Therapy Quality Data, Therapist Data and Therapist Engagement Data to connect you with therapy services: In order for us to connect you with therapy services on our Platform, we need to be able to facilitate information sharing between you and your therapist so that you can get the help you need from them. We also process data like your therapist preferences, your state (if applicable), and your country to determine what therapist to suggest to you based on applicable licensing or accreditation requirements. We Process Visitor Data, Client Engagement Data, Account Data, Therapy Data, Therapist Data, Transaction Data, Therapy Quality Data, Therapist Engagement Data and User ID to facilitate therapy tools for you and your therapist: Once you start therapy, we need to process certain data to enable therapy tools within the Platform such as journal entries, setting goals and providing relevant worksheets. This helps facilitate a more effective therapeutic experience and outcome. We process Visitor Data, Account Data, Therapist Data, User ID, to verify your identity, secure your account (applicable to both clients and therapists), and to monitor and protect the security of the Platform: We process certain data to make sure only you can access your account, and to place controls or challenges to prevent unauthorized access. We may also process some of your data when issuing security patches and bug fixes to address security risks. We may also process your data to track potential abuse on the platform, prevent and detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. We Process Visitor Data, Therapist Data, Account Registration Data, User ID, Client Engagement Data, Transaction Data, Customer Service and Communications Data and Therapy Quality Data to communicate with you: For example, we need to make sure that if you ask a question or have a concern about the Platform, we’re able to respond to you and provide an answer. We Process Visitor Data, Onboarding Data, Therapist Quality Data, Client Engagement Data, User ID, Transaction Data and Therapy Quality Data to monitor and improve therapy quality: For example, we track if a live session occurred, was canceled, or if the therapist did not show up, to ensure that timely services are being delivered to you. We also track ratings, reviews, complaints, and other client feedback to ensure the quality of therapists on our Platform. If you consent, a licensed therapist who is employed as part of The Hills of OC Recovery Clinical Operations Team may review correspondence with your therapist for quality assurance purposes. For example, if you raise a concern about your therapist, or we have concerns about a specific therapist’s clinical care. We Process Visitor Data, Onboarding Data, Client Engagement Data, Account Registration Data, User ID, Transaction Data, Therapy Quality Data, and Therapist Data to personalize your web or app experience: For example, if you identify as a Client of the LGBTQ+ community and would prefer a therapist who has relevant expertise, experience, and training to provide therapy services for LGBTQ+ clients, we process information to allow us to match you with an appropriate therapist that can meet these needs. Another example is if you state that you would like help with anxiety, we may recommend content and features that would be helpful to you, such as anxiety-related group sessions. We Process Visitor Data, Onboarding Data, Account Registration Data, Client Engagement Data Transaction Data, Therapy Quality Data, Therapist Data and User ID to help us understand how you use our services, how we can improve our products and services to make them more effective and convenient, and offer you new features: For example, we may use some of your data to determine which products and features to roll out to you, which features are popular and require more investment or resources, or decide to remove features that are not providing value. We may also process data to know when you have already seen certain notifications on the Platform and do not need to have shown them again. Another example of this is when we use your IP address to help conveniently auto-populate your state (if applicable) or assist you with providing your address when completing information about your emergency contact. We may also track regular usage of certain pages, buttons, or features on the Platform to allocate our research and development resources appropriately. We Process Visitor Data, Onboarding Data, Account Registration Data, Client Engagement Data, Transaction Data, Therapist Data, Therapy Data, Customer Service, Communications Data, User ID, and your Clinical Health Record to comply with laws: For example, a court might subpoena information from us where we would be required to share certain information requested in the subpoena. In addition, therapists are subject to certain legal requirements and professional obligations to have a full record and/or complete information of the care and services they provide you ("Electronic Health Record"), which must be retained for a certain amount of time following the conclusion of your care. This is not unique to The Hills of OC Recovery and is applicable to in-person therapy as well. Keep in mind that, as a rule, we defer to your chosen therapist to decide to produce (or not produce) any psychotherapy notes or messages you have had with them. Many jurisdictions have strict rules governing therapist/client relationships and the confidentiality requirements associated with that. We encourage you to discuss with your therapist early on if you have concerns about their disclosure obligations. We Process Visitor Data, Account Registration Data, Client Engagement Data, Transaction Data, Therapist Data, Customer Service and Communications Data, and User ID to protect your safety and the safety of others: For example, if we have reason to believe that you or any other person may be in immediate danger or your privacy has been infringed upon, we may use the information to investigate or reach out to you or the appropriate authorities if it is legally appropriate/permitted to do so. If you’re a Therapist on our Platform, or being recruited to join us, in addition to the above, we may Process Therapist Data, Therapy Quality Data, Therapist Engagement Data, User ID, Onboarding Data, Account Registration Data to: •Assist in the therapist recruitment process and onboard you to the Platform; •Operate the Platform, match clients to you based on your preferences, and facilitate the communication between you and your clients; •Verify your identity and secure your account; •Run background checks and other screening required for credentialing and re-credentialing purposes; •To pay you and comply with all relevant tax laws; •Provide you quality statistics, feedback from our The Hills of OC Recovery Clinical Operations team, and feedback from clients. •Offer you information about new features, opportunities, perks, and other incentives. •Send you email, calls or SMS reminders, notifications & updates about your application, profile, or account. We Process Visitor Data, Onboarding Data, User ID, Transaction Data, Client Engagement Data, Therapist Data, Therapy Quality Data and Therapist Engagement Data to send you opportunities, promotions, news, updates and reminders about our services and your account: For example, we might email you to offer you special promotions or discounts. We might also email you to provide you with therapy related news or content that you might find interesting. You can opt out of receiving texts or marketing communications at any time. 8. Who can see the interactions I have with my therapist? You and your therapist can see the messages you send, the worksheets you submit. Your therapist can also see the journal entries you submit if you opt in to sharing journal entries. If you consent, a licensed therapist who is employed as part of the The Hills of OC Recovery Clinical Operations Team may review correspondence with your therapist for quality assurance purposes. For example, if you raise a concern about your therapist, or if we have concerns about a specific therapist’s clinical care. Messages with your therapist are not shared with any Third-Party, and your live sessions are not recorded. We also do not share when you send a message, or have a session with your therapist, with any Third-Party. What are the purposes for sharing my data? Here’s some more information about the purposes for which we share your data: •Your data may be shared to comply with applicable laws. For example, a court might subpoena information from us where we would be required to share certain information requested in the subpoena. This is not unique to The Hills of OC Recovery and is applicable to in-person therapy as well. Keep in mind that, as a rule, we defer to your chosen Therapist to decide to produce (or not produce) any psychotherapy notes or messages you have had with them. Many jurisdictions have strict rules governing Therapist/client relationships and the confidentiality requirements associated with that. We encourage you to discuss with your therapist early on if you have concerns about their disclosure obligations. •Occasionally, your data may be handled by a select number of employees who are part of our parent company for support services. These employees are under strict duties of confidentiality. For example, a paralegal at our parent company may receive subpoenas or legal correspondence on behalf of clients or former clients and make sure they are provided to The Hills of OC Recovery’s Legal team to address. •We may share certain data with service providers that provide limited services that help us operate the Platform. Examples include: oData hosting and storage providers: For example, cloud hosting providers such as Amazon Web Services (AWS). oTechnology Service Providers: For example, we sometimes integrate tools into our Platform which give our Platform more functionality, like technology that helps us provide live audio, video, and group meetings. oCustomer Service Providers: For example, we use a tool that helps keep track of requests and questions from our clients, visitors, and therapists in a secure way. oEmail management and communication Service Providers: For example, we may use a tool that makes reaching out to you easier for us and more convenient for you. oBilling and payment processing Service Providers: For example, we use Stripe to help process payments in a secure way. Stripe also assists us in paying Therapists and issuing tax documents to them. For this purpose, we may share email addresses of Therapists with Stripe and other data that is needed to pay Therapists such as a therapist’s name and tax ID. oReporting and analytics Service Providers: For example, we might use a service to help us keep track of which pages and features are most used on our site. oAdvisors and lawyers: To assist with business matters. oWe may share some of your data with Service Providers to ensure the safety and security of the Platform and that of our users. •If you’re a therapist on our Platform, or being recruited to join us, in addition to the above, we may share certain data with Therapist recruiters to facilitate, monitor, and track the recruitment process. •We may share some of your data in connection with an asset sale, merger, or bankruptcy. Note that if you make any information publicly available on the Platform, such as with a public post, anyone may see and use such information. 10. Are you using my data for advertising? To reach people who may be looking for mental health or substance use support, we advertise on some Third-Party web properties such as Third-Party websites and apps. To minimize advertising costs related to this process and downstream costs to you, we strive to deliver ads that are relevant, interesting, and personal. To be clear, we don’t share any data or information you share with your therapist with any Third-Party advertisers. For additional information regarding Third Parties that The Hills of OC Recovery may share data with, please reference our Third-Party Partners Disclosure List. 15. How do you keep my data secure? We apply industry standards and strive to apply best practices to prevent any unauthorized access and disclosure. Internet-based services carry inherent security risks, but our systems infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We have numerous robust security practices such as: •All messages between a client and their therapist are secure and utilize encryption. •Our browsing encryption system follows modern best practices. •Our databases are encrypted and scrambled rendering them useless in the unlikely event that they are stolen or inappropriately retrieved. For your own security, keep the following in mind: •Phishing: This is a type of online identity theft or account hacking. We will never request your login information or credit card information in any non-secure or unsolicited communication. You should always be diligent when you are asked to provide your account information and make sure it is in our secure system. •External links: Our Platform may contain links to an external website or service. We do not control external websites, and do not have control over their privacy policies and terms of use. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that external party or of their privacy and security policies or practices. 17. Can I sign up for The Hills of OC Recovery and remain anonymous? When you sign up for an account on The Hills of OC Recovery, we do not ask you for your full name. You may pick any name or “nickname” which will identify you in the system. You will need to provide an email address so that we can verify your account, and so we can communicate with you. You can choose an email that does not include your name(including if you are coming to us from an employer, organization, or other business partner and do not want to use your organization’s email address), but you should be aware that in some jurisdictions emails may be considered “personal data,” “personally identifiable information,” or “sensitive personal data” in certain circumstances. When you decide to start the therapy process, we’ll ask you for your contact information for emergency situations such as if your therapist thinks that you or someone else is in immediate danger. Your therapist may request additional specific information about you as required by their license or other accreditation guidelines. Even though we try to limit the kinds of information you must provide to us as discussed above, it is very difficult to be truly “anonymous” when you use any app or the internet. 18. How long do you retain my data and how do I request data erasure? The Hills of OC Recovery is committed to ensuring that all applicable client data is retained only for time required to provide relevant products and services and in accordance with relevant legal requirements. In addition to the data retention schedule outlined below, The Hills of OC Recovery maintains a process for all clients (regardless of where they live) to receive and process, without undue delay, requests by clients to erase or access their data. Retention Policy: The Hills of OC Recovery’s data retention policies are based upon what data is being Processed, whether the client has participated in therapy, and if the client proactively requested data erasure or if the erasure is triggered due to platform inactivity. I am a client who...How long your data is retained Did not start therapy Did not request data erasureYour data is retained for 7 years after your last login date and is then erased. Did start therapy Did not request data erasureYour data is retained for 7 years after your last login date and is then erased. Did not start therapy Did request data erasureYour data is erased within 24 hours of the erasure request. Exercising Your Data Protection Rights: As stated, you have certain rights under data protection laws, including the right to request that we erase personal data we hold about you, and the right to request a copy of it. The following sections describe how you can exercise those rights. Requesting Data Erasure: You can directly contact the program at info@thehillsofocrecovery.com and staff will assist you with the process. As with the first way, you can expect a confirmation email within 24 hours of your request. If you reach out to staff at Info@thehillsofocrecovery.com, we have specific requirements that must be met for us to process your data erasure request. Requirements: •Only you or your authorized representative may make a request on your behalf. •You must provide sufficient information that allows us to reasonably verify your identity or status as an authorized representative. •You must provide details that allow us to understand, evaluate, and respond to your request. If a client joined the platform via an organization or Employee Assistance Program (“EAP”) then the only way to erase their account will be via contacting staff. In some circumstances, legal or regulatory requirements limit our ability to honor erasure requests. As such, we may decline requests for erasure if the information is: •Subject to a litigation hold or legal request to preserve it. •Necessary to comply with laws and regulations and to maintain business integrity. •Electronic Health Record (described above) falls under this exemption. Additionally, compliance obligations require us to retain records documenting certain interactions you have with us related to your treatment. As such, we cannot honor erasure requests for information contained in records of: •Communications about complaints and erasure or access requests. •Disclosures of personal data to Third-Parties. If we don’t intend to comply with a request, then we will tell you why this is the case, and outline how we weighed your rights and freedoms against our legal obligations. In such instances, any information retained will only be used for purposes contemplated under the legally recognized exemption. 19. Requesting a copy of my data: You may request this information by writing to info@thehillsofocrecovery.com. As with data erasure, we are not always able to respect your request for data access. For more information on why this may be and how the situation will be handled, please reference the previous section. 20. How can I stop receiving direct marketing emails from you? You can always opt out of receiving marketing emails. To opt out, you can select the unsubscribe link located at the bottom of the relevant email communication. 21. How do you treat data from children? We don’t knowingly collect or solicit any data or information from anyone under the age of thirteen (13) or knowingly allow such persons to become our users. The Platform is not directed at and not intended to be used by children under the age of thirteen (13). If you’re aware that we have collected personal information from a child under age thirteen (13), please let us know by contacting us, and we’ll delete that information. 22. How do you use my data to comply with the law? When required by law, we cooperate with government agencies. This is not unique to The Hills of OC Recovery and is applicable to in-person therapy as well. For example, a court might subpoena information from us where we would be required to share certain information requested in the subpoena. Keep in mind that, as a rule, we defer to your chosen therapist to decide to produce (or not produce) any psychotherapy notes or messages you have had with them. Many jurisdictions have strict rules governing the therapist/client relationships and the confidentiality requirements associated with that. We encourage you to discuss with your therapist early on if you have concerns about their disclosure obligations. You should also be aware that therapists may be obliged to disclose information to authorities to meet professional and legal responsibilities. Specifically, some laws require mental health professionals to disclose information and/or act for: (a) reported or suspected abuse; (b) serious suicidal potential; (c) threatened harm; and (d) court-ordered treatment. You should speak with your therapist if you have concerns about this. 23. Will you change this Privacy Policy? We may update this Privacy Policy. When we make significant changes to this Policy. We encourage you to periodically review this page for the latest information. 24. Additional Privacy Notice for California Residents This Privacy Notice for California Residents supplements the The Hills of OC Recovery Privacy Policy to comply with the California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act ("CPRA") of 2023. The CCPA and the CPRA are California laws that provide its residents with certain rights over information about them, including notice about the categories of personal information we have collected from them in the preceding twelve (12) months and the purposes for which the information is used or disclosed, and correction of personal information. The data referenced at those links may fall in certain defined categories under the CCPA and CPRA. Accordingly, we may have collected: •Identifiers; •Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)); •Protected classification characteristics under California or federal law; •Commercial information; •Biometric information; •Internet or other similar network activity; •Geolocation data; •Sensory data; •Sensitive Personal Information; •Professional or employment-related information; and •Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Do I have the right to know what information you have about me? Yes, as a California resident you can request certain information about what we have processed over the past 12 months. Once we receive and verify your consumer request, we can provide: •The categories of personal information we collected about you. •The categories of sources for the personal information we collected about you. •Our business or commercial purpose for collecting that personal information. •The categories of Third Parties with whom we shared that personal information. •The specific pieces of personal information we collected about you. •Whether we disclosed your personal information for a business purpose and the personal information categories that each category of recipient obtained. We will verify your identity by matching the information you provide with information that we maintain about you or via biometrics. You also have the right to request that we correct personal information about you if it is found to be inaccurate. To make such a request, please send an email to info@thehillsofocrecovery.com. Can I “opt out” or request that you delete my information? Once your request is received and verified by matching the information you provide with information that we maintain about you or via biometrics, we’ll move forward with the process of deleting your information in line with our legal requirements. We cannot fulfill a deletion request and need to retain your information if the data is necessary to: •Provide you services, take actions reasonably anticipated within the context of our ongoing business relationship, or otherwise perform our contract with you. •Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. •Debug products to identify and repair errors that impair existing intended functionality. •Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. •Comply with applicable laws, including but not limited to, the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.) and information covered by the California Confidentiality of Medical Information Act. •Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent. •Make other internal and lawful uses of that information that are compatible with the context in which you provided it. Other California privacy rights California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to Third-Parties for direct marketing purposes. To make such a request, please send an email to info@thehillsofocrecovery.com. Last Updated and Effective: August 18, 2023

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What sets The Hills of OC apart? Above all, it’s the values on which we base our care. Among the most important are transparency, compassion, and respect for all of the mental, physical, and social factors that impact our health. This inclusive approach allows us to address each client’s specific issues and produce lasting results. Contact us today to learn more about our view and work.

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